Colored gem pieces will be accompanied by lab certification. All products created by Luxury by RENNER will be issued a letter of authenticity ratifying metal, diamond & colored stone authenticity. 

 All fine jewelry pieces created & sold by or through Luxury by RENNER will be insured & shipped via USPS, FedEx, or UPS 2nd-day delivery or next day, and international delivery. 

Due to the rarity and value of products all packages will be insured at individual product value & require a signature upon delivery.  

 All custom orders are non-refundable. In addition, should Luxury by RENNER purchase any product(s), gemstone(s), or diamond(s) at the request of the customer in order to create a custom-designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the initial deposit, requested product(s) and/or stone(s) will not be refunded. 

In the event that an extended payment plan is approved, purchased goods are not covered under the 15-Day return policy. 

After 30 days from the point a piece of jewelry is reserved and payment installations start, if a customer neglects to complete the payment installations, Luxury by RENNER reserves the right to cancel the reservation and return the fees paid, minus a $300.00 handling fee.