Colored gem pieces will be accompanied by lab certification. All products created by Luxury by RENNER will be issued a letter of authenticity ratifying metal, diamond & colored stone authenticity.
All fine jewelry pieces created & sold by or through Luxury by RENNER will be insured & shipped via USPS, FedEx, or UPS 2nd-day delivery or next day, and international delivery.
Due to the rarity and value of products all packages will be insured at individual product value & require a signature upon delivery.
Return Hassle Free
Luxury by RENNER is confident you will love your jewelry purchase. However, if you are not completely satisfied within 7 business days from the date of delivery. All refunds will be given under the following conditions:
- The merchandise must be returned within 7 days upon its receipt and must be in its original condition.
- The merchandise must not be damaged, worn, used, resized or tampered with in any way.
- The merchandise must precisely match product data records, lab certifications, & letters of authenticity.
- All original documents must be returned with the merchandise.
- No custom designs returns accepted - all sales are final.
Refunds will be issued in the same method by which it was received, meaning the original form of payment via Credit, PayPal, or cash. In the event of a refund, approved refunds will reflect the amount of the transaction as mentioned on the invoice provided by Luxury by RENNER. Luxury by RENNER is not responsible for any additional fees or charges applied by the banks, any duties, taxes, or surcharges that may be levied by the customer's country of importation, or any other parties throughout the process.
Luxury by RENNER reserves the right, at the company's discretion, to deduct administrative, production, and logistics costs for return refunds on custom-orders. In such a case, the deductible amount will be clearly stated in the order quotation.
Diamonds, colored stones, and jewelry pieces are inspected upon receipt and before the issuance of a refund. Merchandise that does not match product data in our records will be returned or refused.
Custom Orders & Payment Plans
All custom orders are non-refundable. In addition, should Luxury by RENNER purchase any product(s), gemstone(s), or diamond(s) at the request of the customer in order to create a custom-designed piece of jewelry and the customer decides in the end not to purchase the jewelry, the initial deposit, requested product(s) and/or stone(s) will not be refunded.
In the event that an extended payment plan is approved, purchased goods are not covered under the 15-Day return policy.
After 30 days from the point a piece of jewelry is reserved and payment installations start, if a customer neglects to complete the payment installations, Luxury by RENNER reserves the right to cancel the reservation and return the fees paid, minus a $300.00 handling fee.